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General Refund Policy
You may return items sold by Prograde Nutrition within 60 days of the date of delivery for a refund of the product price only (shipping fees not refunded). The cost of returned shipping is the responsibility of the customer. Any package returned as refused or undeliverable will be refunded the cost of the product price minus any returned shipping fees and a 20% restock fee. Prograde Nutrition will pay the cost of return shipping plus refund the original cost of shipping if the return results from our error. Items should be returned in their original product packaging.
Receiving a Refund
After we receive and process your return we will refund your product or products. If you are due a refund for non-returnable items, we'll issue a refund when you contact us.
This time period includes:
• 5 to 10 business days for us to receive your return from the shipper
• 1 to 3 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
How Refunds are Issued
| If you paid by... | Your refund will go to... | ...after your return is processed |
|---|---|---|
| Credit Card | Credit Card | 5-7 business days |
| Bank Account/Debit Card | Bank Account/Debit Card | 5-10 business days |
International Return Policy Restrictions
If your order is returned to us due to banned / restricted products, wrong address, or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc. If a reship is requested, customer is responsible for the new shipping fees. If you have not read the international policies already please click here to read: International Guidelines
We are a GMP
Rated facility, so what we say is in the bottle is really IN the bottle.
Sure, it's extremely difficult to get certified,
but we feel the extra effort is worth it. Don't you agree?
